LANDLORDS FAQs
WHAT AREAS OF UK DO YOU TAKE PROPERTIES ON?
Our main area is York, although we are expanding all the time, so if you want us to consider your area, please contact us to find out if we can help.
WHAT TYPE OF PROPERTIES DO YOU DEAL WITH?
We prefer to deal with houses or flats with a minimum of 3 bedrooms and 2 reception rooms. If you’re unsure please contact us to find out if we can help.
HOW QUICKLY CAN YOU TAKE A PROPERTY ON?
Once we have visited you property, usually within 24 hours we will make you a fair offer based on market conditions in your area. The price we agree to that day will be the price we pay for the duration of the contract, regardless of what happens to the market. If the property is vacant we could be signing contracts and paying the first month’s rent the next day.
DOES THE PROPERTY NEED TO BE FURNISHED?
We take on fully furnished, part furnished and completely unfurnished properties. We have strict quality requirements that all our properties adhere to, so if the current furniture in the property does not meet these we may ask you to remove it.
DO YOU PAY A DEPOSIT?
We don’t pay a deposit to you, but each person who takes a room will pay an individual deposit to us that is equal to one month’s rent. We register their deposit with the Deposit Protection Service for the duration of their stay, to safeguard against damage to the property.
HOW DO I RECEIVE RENT PAYMENTS?
We will set up a monthly standing order direct to your bank account for the agreed rent. This will go each and every month for the duration of the contract, guaranteed to be on time each month.
WHAT ARE YOUR FEES?
We make our money from the difference between what the customer pays us and what we pay you, meaning all our services to you are free.
WHAT KIND OF REFURBUSHMENT WORK DO YOU DO?
When we take on a new property, we will assess what work needs doing to bring it up to the standard we are happy with. Whatever refurbishment work we feel is necessary will be carried out and completed at our own cost. If there are larger maintenance works needed we can help you complete the works at a reduced cost.
I HAVE A WHOLE PORTFOLIO OF PROPERTIES; DO YOU TAKE ON MULTIPLE HOUSES FROM ONE PERSON?
There is no limit to the number of properties we can take on, provided they meet our criteria.
I HAVE SOME FRIENDS WHICH ARE ALSO LANDLORDS, COULD YOU HELP THEM TOO?
Yes we could. When you recommend a friend, we will pay you a referral bonus of £200 per property that we take on. That could equal a lot of money, depending on the number of friends you have!
HOW MUCH WEAR AND TEAR CAN I EXPECT TO SEE AS IT WILL BE A SHARED HOUSEHOLD?
Lots of landlords are put off by the idea of sharers in their property as they believe the houses will suffer more wear and tear. We are very particular about who we select when we interview prospective tenants. We carry out inspections regularly to ensure the properties cleanliness and condition are consistent and carry out necessary maintenance and repairs throughout our contract.
DO YOU HAVE YOUR OWN TRADESMEN?
We have a team of fully qualified tradesmen that we use for maintenance and general repairs. But if you have your own and would prefer to use them that's completely fine with us.
WHO WILL PAY FOR ONGOING REPAIRS?
As the landlord you will still be responsible for all the usual repairs and safety checks, the difference is we will manage it for you. We can arrange everything for you, so you just have to confirm and pay. We always get quotes for larger maintenance work before proceeding.
WILL I HAVE TO DEAL WITH THE TENANTS?
No, we are essentially now your tenants. We take care of all the phones calls, emails and viewings. We will liaise with the tenants directly so the only point of contact who you will ever need to liaise with will be us
WHAT HAPPENS IF ONE OF YOUR CUSTOMERS DAMAGES SOMETHING IN THE HOUSE?
We will cover the cost to get it fixed immediately, then we will charge our customers. You would only be responsible for normal landlord maintenance, i.e. gas safety check, PAT test on YOUR electrical appliances, keeping the hot water system, radiators and water systems working etc. Our contract will state our full responsibilities along with yours.
WHAT IF ONE OF THE CUSTOMERS DOESN’T PAY OR IS LATE PAYING?
This very rarely happens in reality, but when it does we will cover the cost and you will receive your full rent as promised.
WHAT INPUT WILL I HAVE WITH THE PROPERTY ONCE I SIGN A CONTRACT WITH YOU?
Once we take over tenancy of the property, your involvement in the property is entirely up to you. If you want to be completely hands off that is fine but if you wanted to do quarterly inspections that’s fine too. We will pay you the agreed rent each month via standing order, and we will give you updates on inspections and any maintenance required, including gas safety checks. We take all the hassle out of being a landlord, no tenant issues, no voids, no missing rents- just guaranteed rent and peace of mind.
WHAT HAPPENS IF I WANT TO END MY CONTRACT WITH YOU OR VICE VERSA?
We ask our landlords to give us a minimum of 6 months notice if they do not intend on renewing the 3 or 5 year contract at the end of the term, and we will do the same. We ask for this to allow our customers to find a new home without the stress of having to do it in a short time frame.
CORPORATE LETS
• Highly and professionally trained in their chosen professions.
• A consistent and friendly service.
• Partnership with our corporate clients. Ideal for those who are placements / secondments.
• Variety of properties available.
• All properties presented to a high standard. All bills included in rental price.
